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Appointment Arrival
Arrive 10 minutes early for your appointment. In general, we try very hard to keep all appointments exactly on time - this requires that patients arrive, register and are placed in the room by staff by the time the appointment starts. If you arrive at the desk at the time of the appointment you are making the provider late for the rest of the appointments for the day. At times a patient might arrive in crisis and might medically require substantially more time than they were scheduled for - this cannot be fully avoided and might make your provider late.
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Appointment Length
It is important to make an appointment with the medical staff so that they can assist you with booking you in to see an appropriate provider for required testing. Most appointments have a designated length of time of 15-30 minutes, however some appointments, require more time. Wait time estimates by the staff are estimates only. Staff cannot control the amount of time a patient will take with the provider. If you are unable to continue your wait, please let the staff know to reschedule your visit.
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Email/Telephone Calls
It is important to make an appointment with the medical staff so that they can assist you with booking you in to see an appropriate provider for required testing. Most appointments have a designated length of time of 15-30 minutes, however some appointments, require more time. Wait time estimates by the staff are estimates only. Staff cannot control the amount of time a patient will take with the provider. If you are unable to continue your wait, please let the staff know to reschedule your visit.
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Lab/Imaging Results
Your referring provider will be notified directly of the results. We do not call/notify patients with normal or negative test results. If you are concerned, please schedule a follow-up appointment to discuss your results with your primary healthcare provider. Results are not given over the phone or via email by MedCare Imaging.
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Missed/Cancelled Appointments
MedCare Imaging enforces a strict cancellation policy to maximize patient access to their healthcare provider, and therefore a 24-hour notice is required for all appointment cancellations. A cancellation/no-show fee will be charged for all missed appointments without 24-hour notice. All cancellations must be requested during clinic hours. If appropriate notice is not given, you will be charged for each missed appointment.
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Patient Questionnaire
MedCare Imaging enforces a strict cancellation policy to maximize patient access to their healthcare provider, and therefore a 24-hour notice is required for all appointment cancellations. A cancellation/no-show fee will be charged for all missed appointments without 24-hour notice. All cancellations must be requested during clinic hours. If appropriate notice is not given, you will be charged for each missed appointment.
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Patient Questionnaire
Upon arriving for your first visit at MedCare Imaging, you must fill out a Patient Questionnaire. The questionnaire provides MedCare Imaging with an outline of your medical history to ensure you are receiving the best care possible. If you refuse to fill out the Intake Form, you will unfortunately not be able to get your testing completed.
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Third Party Coverage
For all medical services not covered by OHIP, payment is required at the time of service. MedCare Imaging provides all patients with the required receipts and documents for submission to insurance companies or any 3rd party coverage providers. Please note that each patient's insurance agreement is an agreement between themselves and the insurance company directly. In the event that any insurance company or 3rd party coverage provider does not completely reimburse or even rejects any health service claim provided at MedCare Imaging, the patient is still responsible for all fees. For all medical services not covered by OHIP, payment is required at the time of service. MedCare Imaging provides all patients with the required receipts and documents for submission to insurance companies or any 3rd party coverage providers. Please note that each patient's insurance agreement is an agreement between themselves and the insurance company directly. In the event that any insurance company or 3rd party coverage provider does not completely reimburse or even rejects any health service claim provided at MedCare Imaging, the patient is still responsible for all fees.
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Uninsured Services
Certain services are not paid for by OHIP and will be charged to you directly. Should your primary healthcare provider request one of these services, you will be advised of the charge and must agree to it prior to the service being completed. Payment is required at the time the service is completed. Cash, debit cards and, credit cards are accepted. The fees assigned are as per the recommendations of the provincial medical association. That said, we realize and will always take into consideration that some patients may not be able to pay for these services. Please do not hesitate to inform us if these charges pose a financial hardship to you. Alternative arrangements can be made.
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What to bring at each visit
For all visits, a valid OHIP card must be presented to receive medical care. In the event an expired or invalid OHIP card is presented, patients will be billed directly for the medical appointment before the appointment. This payment is non-refundable.
